Terms of Service

Please read these Terms of Service carefully before using the Lodgy platform and services. These Terms govern your access to and use of our luggage logistics solution.

1. Agreement to Terms

By accessing or using our Service, creating a Partner Account, or requesting our services, you agree to be bound by these Terms.

2. Services Description

Lodgy provides a technology platform to arrange and schedule luggage transportation and storage services between various locations. The transportation services are performed by third-party independent contractors or verified partners.

3. AESA Regulations and Dangerous Goods

IMPORTANT WARNING: Dangerous Goods

The user declares to know and strictly comply with the policies of the Spanish State Aviation Safety Agency (AESA) regarding dangerous goods. Transporting prohibited items may result in severe penalties starting from €70,000 in accordance with current aviation safety regulations.

It is strictly forbidden to include in luggage: explosives, gases, flammable liquids, toxic substances, loose lithium batteries, and any other material classified as dangerous by IATA/ICAO.

4. Partner Accounts

Hotels and Travel Agencies must provide accurate and complete information when registering. Partners are responsible for safeguarding their account credentials.

5. Liability & Insurance

We prioritize the safety of your belongings. Every shipment booked through Lodgy includes basic insurance coverage. However, we are not liable for prohibited items, undeclared valuables, pre-existing damage, or non-compliance with the dangerous goods regulations mentioned in section 3.

6. Cancellations & Refunds

Bookings may be cancelled up to 24 hours before the scheduled pickup time for a full refund. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.

7. Contact

For any legal questions regarding these terms, you can contact us at: [email protected]