Lodgy User Data Deletion Policy

At Lodgy, we respect your right to privacy and control over your personal information. This policy describes the process for requesting the deletion of your user data from our systems.

1. Data Deletion Request

If you wish to delete your Lodgy account and all associated personal data, you can do so in the following ways:

• Through the app: If the feature is available in the app, you can initiate your account deletion directly from your profile settings.
• By email: Send an email to our support team at [email protected] with the subject line "Data Deletion Request". Please include the email address associated with your Lodgy account so we can verify your identity.

To protect your privacy and security, we may ask for additional information to verify your identity before processing your deletion request.

2. Data Subject to Deletion

Upon a verified deletion request, we will endeavor to delete all personal information we have collected about you, including:

• Name, email address, and phone number.
• Communication history with Lodgy support.
• Usage data associated with your account.
• Any other personal information you have directly provided to us or that we have collected in connection with your use of the Service.

3. Exceptions and Data Retention

Please note that we may not be able to delete certain data if its retention is necessary to:

• Comply with legal obligations (e.g., tax, accounting, or regulatory laws).
• Resolve disputes or enforce our agreements.
• Maintain the security and integrity of our Service.
• Detect and prevent fraud or illegal activities.

Additionally, certain non-personal or aggregated information that cannot be directly linked back to you may be retained for analytical or service improvement purposes.

4. Processing Timeframe

We will process your data deletion request within [number] business days from the verification of your identity. Please be aware that due to the nature of backup and archival systems, there may be a delay before data is completely removed from all backup copies.

5. Contact

If you have any questions or concerns about our data deletion policy, please do not hesitate to contact us:

• By email: [email protected]